Plain and simple, Mitel is no longer selling cloud-based services
RingCentral Purchases MiConnect Cloud
formally ShoreTel Connect Cloud
What you need to know!
RingCentral and Mitel announced this on November 9th, 2021, making RingCentral the exclusive UCaaS partner for all of Mitel’s cloud customer base.
So, what does that mean?
RingCentral will acquire intellectual property rights and patents covering network and call management, security, and infrastructure from Mitel.
Plain and simple, Mitel is no longer selling cloud-based services as of June 30th, 2022, and instead will focus efforts on enhancing Mitel 3300 on-premise phone systems.
With this RingCentral will become the exclusive UCaaS provider for Mitel’s customer base.
Will I be forced to move to RingCentral?
The short answer is no, you’re not being forced to move to RingCentral. Yet moving forward, you will have to make a choice.
Who will provide support if I move to RingCentral?
All support will be provided by RingCentral. Mitel will not be providing support and your Mitel dealer will be out of the loop as soon as you migrate to RingCentral.
Can I reuse my phones if I move to RingCentral?
Yes and no. Some 6900 series will work. The ShoreTel series phones are not supported.